Frequently Asked Questions:
Is cash on delivery available?
Yes. 🤍 I can send you the items marked as “In stock” with cash on delivery. Just message me on Instagram, by email, or through the contact form and I’ll arrange your order.
HOWEVER, payment for Pre-order items is made upfront by card because they are still on their way to me and aren’t physically available to ship right away.
Every item at Sunday West is a one-off. If I shipped Pre-order items with cash on delivery, it would mean reserving an item for someone for around two weeks until it arrives, and then they could inspect it at the office and decide whether they still want it. If they changed their mind, during all that time someone else who was sure they wanted the item wouldn’t have had the chance to buy it.
That’s why upfront payment for Pre-orders is how I know the item is genuinely reserved for the person who chose it, and avoid keeping unique finds unavailable for days or weeks without a confirmed order. 🤍
If you don’t feel comfortable paying by card, you can always choose an item from the “In stock” category and order it with cash on delivery. Or message me and we can work out another option that would be more convenient for you <3
📦 What does Pre-order mean?
These are curated finds that I’ve already reserved for the shop, but they’re still on their way to me from abroad.
This gives you the chance to reserve them before anyone else, without waiting for the next drop.
Delivery takes about 2 weeks.
✨ Are the products authentic?
Yes! I personally inspect every item and make sure it is 100% authentic before it is listed in the store.
🌍 Where do the products come from?
Most of the finds come from the United Kingdom, Germany, Australia, America, and other European countries. I select only items with interesting designs and those that are hard to find in Bulgaria.
Am I entitled to return the product if I don’t like it?
Yes, in accordance with European standards, you have the right to return an item within 14 days, provided it is in the same condition as when you received it.